Author Archives: Jo

Jay Topper , SR VP- Customer Success, at Rosetta Stone says “Social media sites are indispensable for defining customer support and creating the processes that drive revenue and keep customers coming back. Successful customer retention and acquisition strategies are more … Continue reading →

The American Customer Satisfaction Index just released their latest survey indicating customer satisfaction is at a two-year low. Shep Hyken’s “Top Ten” list of customer service tips from his new book, “The Amazement Revolution” is a must read. Continue reading →