Author Archives: admin
AT&T Delivers Customer Service APP
ATT today announced a new TV app that gives customers convenient access to self-support information and tools for their AT&T U-verse TV service directly from their TV screen — another way AT&T is delivering a better experience to U-verse customers. … Continue reading
Top Ten Worst Companies In Customer Service
The MSN’s Money Customer Service Hall of Shame is out and the top ten worst companies for 2011 is being led by Bank of America, who by the way, has been on the top ten list for the last 3 … Continue reading
Chick-fil-A, A Little Over The Top?
Pat Lencioni, author of Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty says the Atlanta-based restaurant company [Chick-fil-A] is known for extraordinary service and customer loyalty, as well as strong financial performance. Anyone who … Continue reading
Looking To Build Customer Loyalty?
Micah Solomon, bestselling author-Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customers Service Organization, offers six action items that will set the stage for building true, bankable customer loyalty. In these still-shaky economic times, it’s important to find … Continue reading
In one word, the difference is ‘relationship.’
None compare in service and skill to the Speakers Connection Continue reading